About the role
The Flight Reservations Coordinator supports Latin American reservations & local operations teams in regard to handling the region's growing flight needs. The Flight Reservations Coordinator will book, issue tickets and make changes as needed to domestic/regional flights (COGS) and repositioning flights for CEO?s for the assigned trip codes.
This is a temporary role with a 3.5-month fixed-term contract to cover a maternity leave.
What you?ll be doing:
A.-Administer aspects of required air reservations, modifications, refunds and cancellations in a timely and efficient manner.
B.-Communicate all significant details to the Reservations team, CEO?s and other relevant stakeholders in preparation for the trip.
C.-Assist in building and communicating out reports to relevant stakeholders.
D.-Maintain a high level of service when dealing with Airlines over the phone or emails, ensuring issues are communicated and escalated where appropriate.
E.-Assist in the blocking process by communicating with the airlines and the appropriate stakeholders.
F.-Provide general air support related to rates, systems (GDS), processes and procedures to team members.
G.-Maintain constant communication with Flight Reservations Supervisor and team members for any issues regarding reservations, systems or procedures.
H.-Other duties as assigned.
Requirements
Must Have:
A.-+1 year experience working in flight reservations for travel agencies, tour operators or airlines. Experience with group series will be considered as an asset.
B.-Knowledge and experience using GDS Amadeus, skilled in reservations, ticketing, refunds & exchanges.
C.-Intermediate level in English both written and spoken.
D.-Intermediate computer skills (Word, Excel, G Suite).
E.-Excellent attention to detail and organizational skills.
F.-Strong communication skills (emails and telephone).
G.-Familiarity with Regional Geography.
H.-Excellent teamwork skills and self motivation.
I.-Positive and Innovative Attitude.
J.-Passion for delivering superior customer service.
K.-This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.
***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**
What Do We Offer You?
A.-Competitive Total Rewards Package, including exclusive travel perks!
B.-Additional days off, including on your birthday!
C.-Vacation time for you to recharge
D.-Enhanced Parental Leave
F.-Meaningful Employee Recognition Program
G.-Learning and Growth Opportunities
H.-Employee Resource Groups
*Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
En TP Perú , nos encontramos en búsqueda de talentos que tengan ganas de desarrollarse profesionalmente con nosotros. Si tienes la facilidad de mantener una conversación en inglés y quieres trabajar en una empresa de BPO cl...