Scorp Inc. is an innovative technology company with offices in Istanbul and San Francisco. Founded in 2014, we initially launched the Scorp app but have since shifted our focus to developing mobile applications centered around social media and live streaming. Our apps are active in 182 countries, with one app reaching 600,000 daily active users and another engaging 400,000. In 2023 alone, we gained over 150 million new registered users, supporting more than 25 languages.
We are looking for a Jr Cx Support profile for customer service. The ideal candidate should be highly customer-oriented, have good communication skills, be persuasive, results-oriented and have excellent problem-solving skills. Their main responsibility will be to ensure customer support and strengthen loyalty through exceptional service, always exceeding customer expectations.
Requirements:
Minimum of 6 months experience in customer service.
Proficiency in communication and collaborative work.
Ability to multitask.
Patience and kindness in solving problems.
Problem-solving attitude.
Ability to adapt to rapid change.
Advanced English (mandatory)
Responsibilities:
Provide operational support and motivate agencies to provide more and better streamers, as well as diversify content categories.
Analyse and understand the latest industry trends, establishing a feedback channel between agencies and the platform.
Build and maintain long-term relationships with different agencies.
Be responsible for the training and management of agencies.
Carry out the integration process of agencies and organisations to provide talent in the live streaming section.
Benefits:
Hybrid work model.
15 days of vacation per year (REMYPE).
Private health insurance - 50% of EPS coverage.
Subscription to a mental health and wellness service - Meditopia.
High-growth environment with real opportunities for professional development.
Exposure to global markets and international teams.
Continuous learning and dynamic professional development.
