Revops Program Lead

MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. Our mission is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. Our vision is a world free from the constraints of poverty.

MEDLIFE works with students from around the world to broaden their perspectives and better equip them to advocate for social justice.

About the role

We're looking for a senior program and people leader to own the RevOps portfolio ? strengthening broken processes and guiding cross-functional teams to deliver scalable systems, trusted data, internal applications, integrations, automation, and responsible AI solutions that improve MEDLIFE's execution and impact.

What will your day-to-day look like at MEDLIFE?

- Own intake, prioritization, roadmap, and delivery cadence across RevOps systems, process, data, applications, automation, and AI initiatives.
- Map current-state processes and design future-state workflows with clear owners, controls, and metrics.
- Facilitate architecture reviews, ask precise technical questions, and challenge weak designs or estimates.
- Provide technical leadership on HubSpot architecture and the data warehouse/lakehouse strategy, including dashboards and reporting leadership can trust.
- Guide the development of internal applications, integrations, and automations (e.g., myMEDLIFE).
- Lead structured AI pilots and move successful experiments into production.
- Set goals, delegate, coach, and hold internal teams accountable for results.
- Evaluate vendors and consultants, negotiate scope, and manage external providers to deliver on commitments.
- Lead change management so new processes and systems are actually adopted, not just launched.


Requisitos:
What will you bring?

- 5+ years of progressive experience in technical program/project management, RevOps systems, or process improvement, including 3+ years leading teams, vendors, or cross-functional programs.
- Bachelor's or Master's in Business/Finance combined with a technical degree (Computer Science, Information Systems, Engineering Management, or related).
- Proven program leadership: intake, prioritization, milestones, risk management, and project closure.
- Strong process expertise: current-state mapping, root-cause analysis, and future-state design.
- Technical judgment to review architecture and data models and challenge estimates, without needing to be the primary developer.
- Hands-on or leadership experience with Databricks or a comparable cloud warehouse/lakehouse (Snowflake, BigQuery, Redshift).
- Experience leading production applications and integrations (Python, JavaScript/TypeScript, React/Next.js, REST APIs, CI/CD).
- Experience with CRM and lifecycle/marketing systems; HubSpot strongly preferred.
- Demonstrated use of AI tools or LLM APIs in at least one real production workflow.
- People leadership: delegating, coaching, and holding teams and vendors accountable.
- Advanced level of English and Spanish.

Nice to have

- PMP, PgMP, PMI-ACP, Agile/Scrum, Lean Six Sigma, BPMN, Prosci, or comparable credentials.
- Direct experience with Apache Spark, Delta Lake, and production workloads in AWS, GCP, or Azure.
- Experience with LLM APIs, RAG, AI agents, or AI observability.
- Experience working with distributed teams in Latin America or with nonprofit, social-impact, education, or healthcare organizations.
- Consulting experience.


Beneficios - Remote or hybrid work, with preference for candidates based in Latin America.
- Competitive salary commensurate with seniority and experience.
- Flexibility and remote-work support.
- Broad ownership of programs, processes, systems, data, applications, and AI initiatives.
- Mission-driven work that directly supports MEDLIFE's ability to serve more students and communities.