Client Onboarding Project Coordinator

Principal Duties & Responsibilities:

- Drive revenue growth by delivering exceptional service that consistently exceeds client expectations
- Collaborate with Client Onboarding Coordinators to ensure swift, efficient and error-free setup for new customers
- Assist with daily account setup tasks, including customer profile creation and auditing, as needed
- Conduct client needs assessments to ensure a thorough understanding, and accurately document their requirements
- Develop and implement custom service plans for onboarding high-level customers
- Manage and streamline multi-service and product onboarding processes
- Train clients on and provide supporting documentation for Questel?s Portals
- Set up critical client assets including client templates, style guides, and client legacy reference materials
- Liaise with pertinent internal stakeholders to ensure a thorough understanding and seamless support throughout the process
- Lead or participate in department-wide improvement initiatives
- Attend and participate in departmental meetings
- Regularly report on account setup activity
- Work on special projects and other duties as assigned by management

Qualifications & Skills:

- Bachelor?s degree or equivalent work experience required
- Minimum of 3 years? professional experience in customer support or project management
- Proficiency in Microsoft Office Suite
- IP knowledge and experience preferred
- Excellent analytical, organization, written and verbal communication skills using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous and cooperative manner when dealing with others
- Outstanding planning, scheduling and coordination skills
- Demonstrated proficiency in conducting effective online training sessions
- Exceptional customer service and communication skills, with the ability to develop, maintain and strengthen client relationships
- Demonstrated proficiency in problem-solving, multi-tasking and prioritization
- Highly developed interpersonal skills
- Able to complete heavy workloads within an established timeframe
- Fluent in English required