Tour Staff Supervisor, Peru and Southern Cone Advanced English skills are required

? Maintain tour staff engagement between CEOs, G Reps, Local office and G Adventures globally, lead regional engagement initiative
- Effectively support and manage Tour Staff team and CEOs while maintaining a close working relationship with all Operations team members.
- Serve as the first point of contact for all business queries and challenges related to tour staff management in the region.
- Management of the full recruitment process including predicting when new CEOs will be required, reviewing applications, finding new recruitment methods, interviewing and signing contracts.
- Oversee and manage all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
- Perform quarterly CEO Performance Reviews, managing and reporting on CEO performance, including 1 on 1 reviews.
- Provide ongoing coaching, mentorship and feedback for the CEO team.
- Manage, coordinate and communicate all actions related to CEO Performance issues.
- Oversee all manager administrative duties related to the onboarding of new and returning Tour Staff in the systems (Workday, Polaris)
- Oversee the Tour Staff schedule process, responsible for forecasting the needs of the region and signing off on the final schedule
- Oversee the process of ordering, distributing, and all admin surrounding Equals Cards and CEO Swag
- Accountable for building and adhering to tour leader administration (Overhead) budget based on company targets and needs.
- Oversee and manage timely submission of all aspects of the region?s tour finances.
- Manage and coordinate ground support for logistical issues during trips and on trip emergencies, assist local Operations team with Critical Incident Management.
- Manage Critical Incident reports
- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
- Ensure recruitment, training, and performance management is tailored to meet the needs of various brands.