Customer Service Representatives In English

Job Summary

- Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department.

Responsibilities nad Duties

- Manages large quantities of inbound/outbound calls in a timely manner.
- Inputs new claims into claims system that are reported via telephone and online reporting.
- Identifies callers? needs, clarifies information, researches every issue, and resolves call if appropriate.
- Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards.
- Provides excellent customer service to insureds, claimants, attorneys, and other callers.
- Responsible for appropriately handling the claims department e-mail.
- Assists claims management with various tasks and projects.
- Responsible for appropriately handling the claims document queues.
- Ensures current and complete documentation of claim notes.
- Assists and backs up other customer service representatives as needed.
- Meets personal/team qualitative and quantitative targets.
- Appropriately handles all inbound mail received.
- Performs other related duties as assigned by management.

Qualifications

- Strong phone and verbal communication skills
- Excellent active listening skills
- Customer focus and adaptability to different personality types
- Ability to work well within a team
- Bilingual preferred
- Prior auto insurance experience preferred
- High school diploma, or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Microsoft Office, efficient typist.
- Able to work set schedule M-F or Tue-Sat

Benefits

- Full-time position
- Steady work hours
- Long-term positions
- Competitive salary
- Paid holidays

We are looking for a team player who is passionate about providing excellent customer service. If you are a strong communicator with excellent phone and verbal skills, we encourage you to apply for this position.