Tech Support N2, English C1, Printer Troubleshooting

Technical Support Specialist (Help Desk N1/N2)

📍 Location: Remote

🕐 Schedule: Monday to Friday | 8:00 AM - 5:00 PM CST

ABOUT THE ROLE

This role is responsible for providing remote technical support to customers across the United States and Canada. The position focuses on troubleshooting software applications, Windows environments, printers, and label printing systems while ensuring timely resolution and a positive customer experience. The ideal candidate has hands-on experience in technical support, help desk, or IT support environments and is comfortable assisting users through phone, email, and remote support tools.

REQUIREMENTS

- 2+ years of experience in Technical Support, Help Desk, IT Support, or Application Support.

- Experience supporting Windows desktop environments, software applications, and hardware devices.

- Strong troubleshooting skills, including printer drivers, print queues, and label printing systems.

- Experience using remote support tools such as TeamViewer, LogMeIn, Zoho Assist, VNC, RemotePC, or similar.

- Advanced English level (C1+) for professional communication.

- Experience providing customer-facing technical support and maintaining support documentation.

NICE TO HAVE

- Experience supporting barcode or label printers such as Zebra, Sato, Datamax, or similar.

- Knowledge of Microsoft SQL Server, including backups, restores, and basic queries.

RESPONSIBILITIES

- Provide technical support through phone, email, and remote support platforms.

- Troubleshoot and resolve software, Windows, hardware, and application-related issues.

- Diagnose and resolve printer, print driver, print queue, and label printing problems.

- Assist users with software installation, configuration, updates, and usage guidance.

- Maintain accurate documentation of support activities and customer records.

- Escalate complex issues and collaborate with internal teams to ensure timely resolution.