Technical support

We are the expert team in digital business services, with a presence in 100 countries and delivering services across 170 markets. We connect the world and its diverse cultures across 400+ languages and dialects. Certified by Great Place To Work® as one of the best places to work in Peru, at TP we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and employees, fostering an inclusive culture where every voice is heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and helps build a more equitable world.
Ready to level up? Do it with this TOP Team!
Growth Marketing Specialist II
Requirements:
High School Diploma.
6 Months of experience in technical support role.
Troubleshooting and analytical skills (basic).
Customer Service Software (desirable).
Intermediate English proficiency (B2 level).
Availability to work on-site at our Magdalena location.
Responsibilities:
Deliver responsive and high-quality support to new and existing customers through email, chat, and phone, while consistently meeting support KPIs.
Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering.
Work cross-functionally with Customer Success Managers and Legal Engineers to create a quality post-deployment customer experience.
Create internal knowledge base articles covering product features, FAQs, and how-tos.
Leverage your customer interactions to help improve product roadmap and customer experience..
Benefits & Conditions:
Full payroll with all statutory benefits.
Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.
Earn a S/. 2390 base salary for your expertise and commitment.
Enjoy a S/. 260 meal card to keep you energized throughout the month.
Corporate discounts and educational partnerships.
Break down cultural barriers and become part of the worlds largest interaction team. In Peru, we are certified by Great Place to Work as one of the best companies to work for in the country.